Return & Refund Policy

Effective Date: 05 August 2026

MILLENIUM® Welding & Cutting Equipments, manufactured by AK Engineering, is committed to supplying quality welding, cutting, gas regulation and related industrial equipment. Products are checked before dispatch and packed appropriately according to the nature of the product and order.

1. General Policy

Our products are primarily supplied to customers, dealers, distributors and industrial buyers. Orders may be placed based on quotations, product specifications, availability and mutually agreed commercial terms.

Because our products are industrial and technical equipment, returns and refunds are subject to the product condition, reason for return and the terms agreed at the time of order.

2. Manufacturing Defects

If a product is found to have a genuine manufacturing defect, the customer should contact MILLENIUM® as soon as reasonably possible after receiving the product.

After receiving the relevant details, photographs, videos or other information requested by us, the product may be evaluated to determine whether the issue is attributable to a manufacturing defect.

Where a manufacturing defect is confirmed, MILLENIUM® may, at its discretion and subject to the applicable product warranty or agreed commercial terms:

• Replace the defective product;
• Provide a replacement component or part; or
• Provide another appropriate resolution agreed with the customer.

3. Products Damaged During Transportation

Customers should inspect the package and products upon delivery.

If a package appears damaged, opened or tampered with during transportation, the customer should notify the transport/courier provider and contact MILLENIUM® as soon as possible.

Photographs, videos, delivery documents or other relevant information may be requested to assess the issue and coordinate with the transportation provider.

4. Non-Defective Products

Returns of correctly supplied, non-defective products are not automatically accepted.

Any request to return a non-defective product will be considered on a case-by-case basis and may require prior written approval from MILLENIUM®.

Products returned without prior approval may not be accepted.

5. Incorrect Product or Quantity

If the customer receives a product or quantity different from the confirmed order, the customer should contact MILLENIUM® promptly with the order/quotation details and supporting information.

After verification, MILLENIUM® will determine the appropriate corrective action.

6. Product Condition

Products proposed for return or replacement may be required to remain unused, undamaged and in their original packaging, where applicable.

Products that have been modified, improperly installed, misused, damaged through negligence, or used contrary to applicable instructions may not qualify for return, replacement or refund.

7. Refunds

Refunds are not automatic and will depend on the nature of the transaction, reason for the request and the commercial terms agreed with the customer.

Where a refund is approved, the applicable refund amount and method will be communicated to the customer.

For business-to-business, dealer, distributor and bulk orders, refund and adjustment terms may be governed by the quotation, purchase order, invoice or other mutually agreed commercial terms.

8. Return Shipping

Where a return or replacement is approved, responsibility for return transportation and related charges will depend on the reason for the return and the circumstances of the case.

The customer should not dispatch a product back to MILLENIUM® without receiving prior instructions or approval.

9. Exclusions

Returns, replacements or refunds may not be applicable where the issue has resulted from:

• Normal wear and tear;
• Improper handling or storage;
• Incorrect installation or use;
• Unauthorized modification or repair;
• Physical damage after delivery;
• Use contrary to product instructions or safety requirements; or
• Any other circumstance not attributable to a manufacturing defect.

10. Bulk, Dealer & Distributor Orders

For bulk, dealer and distributor orders, return, replacement, warranty and refund conditions may be agreed separately as part of the quotation, purchase order or other commercial agreement.

Where such specific terms exist, those agreed terms will apply to the relevant order.

11. How to Contact Us

For a return, replacement or refund-related request, please contact us with the relevant order, invoice or quotation details and a description of the issue.

MILLENIUM® Welding & Cutting Equipments
Manufactured by AK Engineering
Navi Mumbai, Maharashtra, India

Phone: +91 9967637051
Email: ak.millenium@outlook.com
Website: milleniumwelding.com

We will review each request and communicate the appropriate resolution based on the circumstances and applicable commercial terms.